A new digital service which allows passengers to communicate with Etihad Airways via WhatsApp has been launched by the airline as part of an ongoing strategy designed to provide an enhanced offering to their premium guests. For now, the service is only open to guests at Abu Dhabi International Airport and allows them to chat with the airline’s agents about their flights in a fast, personal, and efficient way.
Etihad plan on taking the new service further by expanding this beyond just communicating with customer service agents, eventually making it so guests are able to receive important messages like flight reminders by opting into WhatsApp communications via the airline’s booking confirmation page.
“The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology”, explained Etihad Airways Chief Commercial Officer Robin Kamark. “Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey”.
Those heading through Premium check-in at Abu Dhabi Airport will be able to spot the Etihad Airways WhatsApp number, which will be displayed there during an initial trial phase.
Etihad Airways already offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page. For more information visit their website here.